REFUND POLICY

1. Eligibility for Refunds

Since digital products are instantly accessible, we offer refunds under limited circumstances:

• The refund request is made within 3 DAYS of purchase.
• The product was not downloaded, accessed, or used beyond a reasonable trial period.
• The product is defective, corrupted, or does not function as described.
• Duplicate purchases of the same product.

2. Non-Refundable Items

We do not offer refunds in the following cases:

• The product was fully downloaded, accessed, or used.
• The request is based on a change of mind or accidental purchase.
• You fail to meet the system requirements necessary to use the product.
• Subscription-based services that have already been utilized.

3. Refund Request Process

To request a refund:

1. Email support24@offkeys.store with your order number and reason for the refund.
2. If approved, your refund will be processed within 7 business days.

4. Refund Method

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your bank or payment provider.

5. Chargebacks & Fraud Prevention

• If a chargeback is initiated after a successful download, we reserve the right to restrict future purchases.
• Abuse of the refund policy may lead to account suspension.

6. Contact Us

If you have any questions about our refund policy, reach out to us at support24@offkeys.store.