FAQ’s

1. General Questions

What is xbox game pass?

[xbox game pass] is a , designed to help users [it is for xbox to acses for all game in game pass more than 100 game ].

How do I purchase the digital product?

What formats are available?

Our digital products are available in [mention formats, e.g., PDF, MP3, MP4, software, etc.].

Do I need special software to use the product?

2. Payment & Orders

What payment methods do you accept?

We accept [list payment methods, e.g., credit/debit cards, PayPal, Apple Pay, etc.].

Can I get an invoice for my purchase?

Yes! Once your purchase is completed, you will receive an email confirmation with your invoice attached.

I didn’t receive my download link. What should I do?

If you haven’t received the download link, please:

1. Check your spam or junk folder.
2. Ensure the email you used during checkout is correct.
3. Contact us at support24@offkeys.store, and we’ll resend the link.

3. Refunds & Cancellations

Do you offer refunds?

Due to the nature of digital products, we generally do not offer refunds unless:

• The product was not delivered.
• The product is defective or not as described.
• You made a duplicate purchase by mistake.

For refund requests, contact support24@offkeys.store within 7 days of purchase.

Can I cancel my order?

Once a digital product has been purchased and downloaded, cancellations are not possible.

4. Technical Support

I’m having trouble accessing the product. What should I do?

Try the following:

• Ensure you have the necessary software to open the file.
• Download the product using a stable internet connection.
• If issues persist, contact our support team at support24@offkeys.store.

Can I redownload my product if I lose it?

Yes, you can re-download your purchase by accessing your account or by requesting a new link from our support team.

5. Licensing & Usage

Can I share or resell the digital product?

No. Our digital products are for personal use only and may not be shared, resold, or redistributed.

Can I use this product for commercial purposes?

No, this product is for personal use only.”

6. Contact & Support

How can I contact support?

You can reach our customer support team at [support email]. We typically respond within 7 business days.